Annual report 2009
Financial year 2009 was a difficult one, and HANSA-FLEX was not unaffected. The company was not able to match its growth of several preceding years. But: HANSA-FLEX did post a profit even for the 2009 business year, a rarity in the market. That is a good sign, but we cannot rest on our laurels.
It is precisely in difficult financial times that we must look to our lifeblood. Because: lifeblood is our philosophy – our passion. We pour it into our work – every day. It infuses our projects with energy and vitality. It helps us to carry out our tasks that critical little bit better, so that we complete an order not only to our total satisfaction, but most importantly to that of our customers.
Because our customers‘ satisfaction is a matter of the heart for us. This manifests itself in every facet of our business: There is passion at work when our fitter teams and mobile services respond to calls on the weekend or in the middle of the night to complete an order. It is the drive that inspires our technical consultants to find the best solution for a customer. It is the commitment our employees demonstrate when they carry on working after the end of their shift to get the job done. Our lifeblood pulses through every thread of the tasks we undertake.
This is why our products and services are at the heart of the fluid technology installations for over 300,000 customers all over the world. To be present locally for our customers through a global branch network. This is our credo. Our 350 branches in 33 countries ensure that we are there for our customers at all times. With 225 service vans in all, the FLEXXPRESS fleet guarantees fastest response times – we strive constantly to be as close to our customers as possible.
It takes commitment of this lifeblood to an undertaking to achieve more than others. It takes an inner desire to turn a profession into a vocation. It takes passion to become Europe‘s leading systems provider for fluid technology.
Like Hermann Gmeiner, founder of the SOS Children‘s Villages, we also know: ‘Everything big in our world only comes true when somebody does more than he has to do.’ At HANSA-FLEX, we strive to bring about something big every day – that is our lifeblood.